faq

Contact Forsake

Monday - Thursday: 8:30 am - 5:00 pm EST
Friday: 8:30 am - 4:30 pm EST

Fit & Features

What size am I in your kicks?

Our kicks generally run true to sneaker size. Sizing from other brands can be misleading and inconsistent, so we recommend measuring your foot. You can find a size chart on every product page. For accurate sizing, stand barefoot on a ruler and measure from heel to toe. Then, compare with the Men’s Size Chart or Women’s Size Chart.

Men Size Chart

US	UK	EU	CM
8	7.5	41	25.4
8.5	8	41.5	25.7
9	8.5	42	26
9.5	9	42.5	26.7
10	9.5	43	27
10.5	10	43.5	27.3
11	10.5	44	27.9
11.5	11	44.5	28.5
12	11.5	45	28.6
12.5	12	45.5	29
13	12.5	46	29.4
14	13.5	47	30.2

Women Size Chart

US	UK	EU	CM
5	3	35.5	22.1
5.5	3.5	36	22.5
6	4	37	22.9
6.5	4.5	37.5	23.3
7	5	38	23.7
7.5	5.5	39	24.1
8	6	39.5	24.6
8.5	6.5	40	25
9	7	41	25.4
9.5	7.5	41.5	25.9
10	8	42	26.3
10.5	8.5	42.5	26.7
11	9	43	27.2

Unisex Sandal Size Chart

US	UK	EU	CM
M 4 / W 6	3.5	37	22.2
M 5 / W 7	4.5	38	23
M 6 / W 8	5.5	39	23.8
M 7 / W 9	6.5	40	25
M 8 / W 10	7.5	41	25.7
M 9 / W 11	8.5	42	26.7
M 10 / W 12	9.5	43	27.3
M 11 / W 13	10.5	44	28.3
M 12 / W 14	11.5	44	29
M 13 / W 15	12.5	45	29.4

Do you offer extended sizing?

We do not offer extended sizing at this time. All of our shoes are Medium width.

What is the men’s to women’s conversion?

Generally women's sizing is about 1-1.5 sizes larger than men's. For example a men’s 9 is about a women’s 10-10.5. For the most accurate sizing, measure your foot. For accurate sizing, stand barefoot on a ruler and measure from heel to toe. Then compare with the charts above.

Men Size Chart

US	UK	EU	CM
8	7.5	41	25.4
8.5	8	41.5	25.7
9	8.5	42	26
9.5	9	42.5	26.7
10	9.5	43	27
10.5	10	43.5	27.3
11	10.5	44	27.9
11.5	11	44.5	28.5
12	11.5	45	28.6
12.5	12	45.5	29
13	12.5	46	29.4
14	13.5	47	30.2

Women Size Chart

US	UK	EU	CM
5	3	35.5	22.1
5.5	3.5	36	22.5
6	4	37	22.9
6.5	4.5	37.5	23.3
7	5	38	23.7
7.5	5.5	39	24.1
8	6	39.5	24.6
8.5	6.5	40	25
9	7	41	25.4
9.5	7.5	41.5	25.9
10	8	42	26.3
10.5	8.5	42.5	26.7
11	9	43	27.2

Unisex Sandal Size Chart

US	UK	EU	CM
M 4 / W 6	3.5	37	22.2
M 5 / W 7	4.5	38	23
M 6 / W 8	5.5	39	23.8
M 7 / W 9	6.5	40	25
M 8 / W 10	7.5	41	25.7
M 9 / W 11	8.5	42	26.7
M 10 / W 12	9.5	43	27.3
M 11 / W 13	10.5	44	28.3
M 12 / W 14	11.5	44	29
M 13 / W 15	12.5	45	29.4

Will my orthotics fit into your products?

All our footwear models have removable footbeds that can be easily replaced with orthotics.

What is the mm drop between the heel and toe of Forsake shoes?

All of our models have between a 6mm and 10mm drop from heel to toe.

Do your shoes contain Latex?

Yes, our outsoles contain natural rubber with latex.

Where are your products manufactured?

All of our products are responsibly manufactured in China.

Do you offer any Vegan styles?

While many of our styles use leather, we now have a few vegan options available, too.

How do I tell which styles are waterproof?

All waterproof styles can be viewed by clicking the "Waterproof" filter at the top of a collection page. Other products may use waterproof grade materials and are water resistant but lack a fully waterproof internal booty.

What socks would you recommend for optimal warmth?

We recommend wearing one pair of medium-weight, moisture wicking socks with your Forsakes. Wool is the best. The air surrounding your feet is what keeps them warm.

Do you carry half sizes?

Yes, in all styles.

Orders & Shipping

The size I want isn’t available online, what can I do?

If you are unable to find your size in one of our models, feel free to reach out to our customer care team.
Phone: 833-685-2659
Monday - Thursday: 8:30 am - 5:00 pm EST
Friday: 8:30 am - 4:30 pm EST
Email: customercare@forsake.ca

Can I order over the phone?

Yes you may! Please call 833-685-2659

I never received a confirmation or shipping email.

Please contact Forsake Support and we can assist.
Phone: 833-685-2659
Monday - Thursday: 8:30 am - 5:00 pm EST
Friday: 8:30 am - 4:30 pm EST
Email: customercare@forsake.ca

Can I cancel or update my order?

We are committed to shipping orders as quickly as possible. Once an order is placed it goes immediately into our fulfillment process and can usually not be canceled. Once you receive your product, you can submit a return on our Returns/Exchanges page.If you made a mistake in the ordering process, please contact Forsake Support as quickly as possible and we will do our best to fix the problem.
Phone: 833-685-2659
Monday - Thursday: 8:30 am - 5:00 pm EST
Friday: 8:30 am - 4:30 pm EST
Email: customercare@forsake.ca

Does Forsake ship outside of CA?

Forsake ships to the USA. US shipments are fulfilled through our distributor in the United States. For any questions about US orders, please contact support at customercare@forsake.ca Please visit our Store Locator for more information on shipping outside of these regions.

Can I update my shipping if my order already shipped?

Generally, it is not possible to change shipping speed/information after an order is placed. Canada Post is a service which may allow you to update your shipping address or delivery date. Forsake does not have the ability to expedite Canada Post shipments after an order is placed, nor do we have access to change details in the Canada Post program. For all other inquiries, please reach out to Forsake Support.
Phone: 833-685-2659
Monday - Thursday: 8:30 am - 5:00 pm EST
Friday: 8:30 am - 4:30 pm EST
Email: customercare@forsake.ca

Do you have any deals for people who work in the industry?

Please reach out to Forsake Support for information on industry deals.
Phone: 833-685-2659
Monday - Thursday: 8:30 am - 5:00 pm EST
Friday: 8:30 am - 4:30 pm EST
Email: customercare@forsake.ca

What is the status of my order?

For all order status inquiries, please reach out to our customer service team at
Phone: 833-685-2659
Monday - Thursday: 8:30 am - 5:00 pm EST
Friday: 8:30 am - 4:30 pm EST
Email: customercare@forsake.ca

Is it safe to use my credit card on your site?

We have taken every necessary precaution to ensure that the information you provide is safe. Our site is protected by Authorize.net.

What form of payments are accepted?

We accept Visa, American Express, Discover, Master Card, andPayPal. We do not accept checks, money orders, COD's, or cash. We can only accept Canadian-issued Credit Cards.

Can I ship to a different address other than my billing address?

Yes you may! When placing your Forsake order, the first address required is for shipping. Please be sure to include any suite or unit number. If you are shipping to a business, the name of the establishment must be on line 2. The second address required during checkout is for billing. When entering your billing address, please make sure it is exactly what your credit card or bank currently has on file for you.

I do not see my discount or promo code?

Phone: 833-685-2659
Monday - Thursday: 8:30 am - 5:00 pm EST
Friday: 8:30 am - 4:30 pm EST
Email: customercare@forsake.ca

Product Care

Do I need to add any extra waterproofing or protectant?

All of our waterproof styles have an internal waterproof membrane so there is no need for extra waterproofing. We have a rigorous test for all of our models with a waterproof membrane. We flex the shoe 25,000 times while it sits in a tub of water with red dye and then let it sit for a full 24 hours. We only approve models that pass with no red dye on the inside after testing.

How should I clean my Forsakes?

You can find more information on our Shoe Care page.

What shoe care products should I have on hand?

A soft shoe brush or a microfiber cloth: Have a general brush that can be used on any type of shoe material, though having a specific shoe brush for every material is ideal.

Protectant / water repellant: Helps protect shoes of all materials from normal wear and tear, weather and stains.

Cleaning kit: Make things easy and get a specialized cleaning kit, which will include all the materials you need to keep your sneakerboots looking brand new.

Product recommendations:
Leather: Bickmore Bick 4 Leather Care
Suede & Nubuck: Bickmore Suede & Nubuck cleaner
Re-sealing: SnoSeal

What can I do to clean and extend the life of my sneakerboots?

Our sneakerboots are built for an active and adventurous lifestyle, which is why we back every pair with our 1-year warranty. But you can extend the life of your shoes—and keep them looking fresh—with regular care. Here are our tips for cleaning and reconditioning your Forsakes.

Step 1: Gently clean
With a dab of light laundry detergent and warm water, use a rag to wipe down your shoes. This should remove the majority of dirt and light stains. Avoid using aggressive soaps or detergents on your Forsakes.

Step 2: Tackle tough stains
A toothbrush with light detergent or Magic Eraser does wonders for getting rid of marks on rubber soles. For stubborn stains on your sneaker’s leather upper, we recommend Bickmore Leather Cleaner.

Step 3: Let 'em air dry
Make sure your shoes dry fully to prevent the growth of bacteria. You can remove your insoles to let them air out, too. A fan can help speed up the drying process but steer clear of the dryer and other artificial drying techniques, such as a hair dryer or oven.

Re-sealing your sneakerboots
Our waterproof styles have an internal membrane that does the heavy lifting to prevent your feet from getting wet. For extra protection, we pair this with premium waterproof leathers. Over time, you may want to refresh the outer waterproof seal to keep your Forsakes in good condition.

Gift Cards

How do your gift cards work?

Visit www.forsake.ca and select the intended gift amount. For gift card requests over $500, please call our customer care team at customercare@forsake.ca

Then it’s time to check your inbox. You’ll receive the eGift Card information to the email associated with the purchase. You can use it yourself, or forward the email to your recipient. The code and pin can be used during checkout! The gift card keeps track of the balance, so you can use it on one purchase and then use it again on another with the remaining balance.

All gift card sales are FINAL.

How can I redeem my Forsake gift card?

Gift cards can be used at www.forsake.ca.

REDEEMING YOUR GIFT CARD ONLINE:

During checkout, enter your gift card number and pin on the billing page.

Click "Apply".

Once applied, fill in the remaining information and press “Place Order”.

Please note: If you still have a balance remaining on your order, you may select a different tender type to cover the remaining balance.

If the total cost of the merchandise is less than the amount on your gift card, your order will be processed and the balance will remain on the card so you can use it again. To check the balance of your gift card, click here.

How do I send a digital gift card to someone else?

Select the gift amount, add it to your cart and checkout. Then it’s time to check your inbox. You’ll receive the Gift Card Email containing the gift card purchase code. Forward the email to your recipient. They’ll be able to use their gift code during checkout!

Can a gift card be used on international orders?

No – at this time our gift cards cannot be used on international orders.

Can I reload my Forsake gift card?

Not at this time, but you are welcome to purchase a new gift card.

Can I purchase a physical gift card?

Yes! Please call our customer care team at customercare@forsake.ca

Are there shipping charges on physical gift cards?

Standard shipping is complimentary. Express delivery is available for an additional charge. Gift cards are sent separately from other items ordered at the same time, so any shipping charges will still apply to other merchandise.

Can I check my gift card balance?

You can check the balance of your gift card or e-gift card at any time. Click here.

Returns / Exchanges

What is your return and exchange policy?

Return Policy

We gladly accept returns of unworn, undamaged, or defective merchandise purchased online at regular price for full refund or exchange within 30 days of the original purchase.

Items purchased at a sale or discounted price can be returned for an exchange or store credit within 30 days of the original purchase.

Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging.

Start a Return or Exchange: Click here to start a return or exchange using our easy-to-use self-service portal. If you have any questions, please feel free to reach out to our customer care team.

We offer free Canada Post returns for orders including regularly priced merchandise.

You are also welcome to ship your merchandise to our returns department using your own method. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.

Return to the address below:

Forsake
Attention Internet Sales
8205 Montreal-Toronto Blvd.
Suite 100
Montreal-Ouest, QC H4X 1N1

Please Note: Our company is committed to utilizing sustainable packaging materials, which is why your order may have arrived shrink wrapped, rather than in a traditional cardboard box. If you need to place an exchange or return, we kindly ask that you find a larger box or plastic bag to ship your shoe box(es) back to our warehouse. Unfortunately, if our shoe boxes are simply taped shut and shipped, we end up needing to re-box the damaged shipment, lessening the efficacy of our sustainability efforts. We appreciate your help!

Refunds

Refunds of items purchased at full price will be made in the form of the original payment. Funds will be returned to your credit card or PayPal account (upon receipt of the items) for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days for processing. If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund.

Exchange Policy

You have 30 days from the date of purchase to exchange any unworn items purchased from our website. We will provide FREE outbound shipping for the new item(s). Final sale items may not be returned or exchanged.

Start a Return or Exchange: Click here to start a return or exchange using our easy-to-use self-service portal. If you have any questions, please feel free to reach out to our customer care team.

Our portal offers two exchange options:

Easy Exchange – You’d like to exchange an item you bought for a new size, width or color.

Personalized Exchange – You’d like to exchange an item you bought for a different style or item.

A customer service representative will reach out with any questions about your request (ex. there’s a price difference between the item being exchanged and the requested new item).

Please allow 14 business days for your exchange to arrive to our warehouse, and the exchange item to depart our Montreal facility. You will receive a confirmation email when the exchange item leaves our warehouse with tracking information.

Please note that we do not accept exchanges of items purchased from third-party retailers (e.g., Amazon, REI, etc.). We recommend getting in touch with any third-party retailer directly for information on their exchange policies.

No refunds or adjustments will be made for any original shipping and/or handling charges.

If you’ve received a defective item, please contact our customer service team directly.

Gifts

Requests to exchange merchandise received as a gift will be granted store credit. Please contact a member of our Customer Care team to begin the process.

How do I start a return or exchange?

Start a Return or Exchange: Click here to start a return or exchange using our easy-to-use self-service portal. If you have any questions, please feel free to reach out to our customer care team.

What if I received merchandise that is defective or incorrect?

Please contact Forsake Customer Service.
Phone: 833-685-2659
Monday - Thursday: 8:30 am - 5:00 pm EST
Friday: 8:30 am - 4:30 pm EST
Email: customercare@forsake.ca

How long does it take to process the return and receive my refund?

Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

How long until I receive my exchanged item?

Allow up to 14 business days for your refund/exchange to process. In the case of an exchange, replacement merchandise will be sent to you at NO additional shipping charge. A Canada Post tracking number will be emailed as soon as your order departs from our Montreal facility.

How do I return a gift?

Please refer to our return and exchange policy.

Do you offer price adjustments?

We address price adjustments on a case-by-case basis. Please contact a member of our Customer Care team to discuss further.
Phone: 833-685-2659
Monday - Thursday: 8:30 am - 5:00 pm EST
Friday: 8:30 am - 4:30 pm EST
Email: customercare@forsake.ca

Can I request an exchange for something different than my original purchase?

Start a Return or Exchange: Click here to start a return or exchange using our easy-to-use self-service portal. If you have any questions, please feel free to reach out to our customer care team.

Our portal offers two exchange options:

Easy Exchange – You’d like to exchange an item you bought for a new size, width or color.

Personalized Exchange – You’d like to exchange an item you bought for a different style or item.

A customer service representative will reach out with any questions about your request (ex. there’s a price difference between the item being exchanged and the requested new item).

No refunds or adjustments will be made for any original shipping and/or handling charges.

If you’ve received a defective item, please contact our customer service team directly.

Can I use more than one promotion code on an order?

Only one code can be used per order. It may not give you an error, but it will remove one of the two codes. Make sure you're using the code that gives you the best offer!

Account & Emails

I forgot my account password. Now what?

Click here, and use the "Forgot Your Password" feature. You can also choose to call a member of our Customer Care team to reset your password.
Phone: 833-685-2659
Monday - Thursday: 8:30 am - 5:00 pm EST
Friday: 8:30 am - 4:30 pm EST
Email: customercare@forsake.ca

How do I change my account password?

Sign in to your account, here. The initial screen will show your order history, as well as a prompt to update your password.

How do I create an account?

Click here, and use the "Create Account" feature. You will also be prompted to create an account during your first purchase on our website.

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Affiliate

How can I become an affiliate for Forsake?

Check out our affiliate page for more information.

Wholesale

I own a shoe store. How do I open an account with Forsake shoes?

Please contact us at:

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Monday - Thursday: 8:30 am - 5:00 pm EST
Friday: 8:30 am - 4:30 pm EST

Email: ???contactEmailAddressWhole???

Warranty

What is our 1-year guarantee?

Please refer to our warranty page.

Other

Where did the name Forsake come from?

Forsake was started by two friends, Sam and Jake, who saw themselves as their own first customers. Forsake is a shortened version of for Sam and Jake.

What do you call two shoes that are best friends?

Sole mates

Where do you send someone who can’t tie their shoelaces?

Bootcamp

What kind of shoes do spies wear?

Sneakers

What kind of shoes do sinks hate?

Clogs

Do people actually read an entire FAQ page?

You just answered that question.