Exchange Policy
You have 30 days from the date of purchase to exchange any unworn items purchased from our website. We will provide FREE outbound shipping for the new item(s). Final sale items may not be returned or exchanged.
Start a Return or Exchange: Click here to start a return or exchange using our easy-to-use self-service portal. If you have any questions, please feel free to reach out to our customer care team.
Our portal offers two exchange options:
Easy Exchange – You’d like to exchange an item you bought for a new size, width or color.
Personalized Exchange – You’d like to exchange an item you bought for a different style or item.
A customer service representative will reach out with any questions about your request (ex. there’s a price difference between the item being exchanged and the requested new item).
Please allow 14 business days for your exchange to arrive to our warehouse, and the exchange item to depart our Montreal facility. You will receive a confirmation email when the exchange item leaves our warehouse with tracking information.
Please note that we do not accept exchanges of items purchased from third-party retailers (e.g., Amazon, REI, etc.). We recommend getting in touch with any third-party retailer directly for information on their exchange policies.
No refunds or adjustments will be made for any original shipping and/or handling charges.
If you’ve received a defective item, please contact our customer service team directly.